Selected work

Six examples — the problem, what I led, and what changed.

$3.5MLargest system transformation

40+Initiatives roadmapped

85%+Platform adoption achieved

8-stageRelease-governance model

Regional health service

A $3.5M patient administration system, across acute and sub-acute services

Acute and sub-acute services needed to move onto a single Patient Administration System, with no room for disruption to the clinical and administrative work already running on the old one. I directed the replacement across two rollout streams — data migration, systems integration, training and workflow transition — with a core team of five reporting to a governance group of four executives, delivering both streams to the governance timeline.

$3.5M2 rollout streamsdelivered to the governance timeline

Metropolitan health service

Clinical system transformation across two hospital sites

A clinical system replacement in palliative care was running alongside a parallel sub-acute administration and scanned-record transition — and a resourcing risk threatened to derail it. I mapped the clinical work first, then adapted the technology and worked with the vendor to change the product, turning that risk into a government-backed outcome. I managed go-live incident response personally, resolving the one issue that surfaced within 30 minutes.

30-min incident recovery at go-livee-referral to 80% of annual referral volume

Health-technology scale-up

Engineering delivery operations for an AI health-data platform

A fast-growing health-technology company had more than 40 initiatives in flight and no single view of what to build next, or a reliable way to release it. I authored the company's first Engineering, Delivery & Operations Roadmap, designed an eight-stage stage-gate release governance model, and built the client-enablement and security framework for deploying the platform into hospitals and research institutes — giving the leadership team a single source of truth for prioritisation and resourcing.

40+ initiatives8-stage release governanceProof-of-Value evaluations, DE & UK

Public health system · research

How a Local Health District governs a clinical AI system

Health services are adopting AI faster than most can confirm it's safe to use, with no clear read on whether existing governance actually covers the risk. My Master of Research examined how a Local Health District applied the NSW AI Assurance Framework to an ARTG-listed wound-care AI, analysed through the SEIPS work-systems model. The finding: existing governance covers most ethics principles except accountability, and the barriers to safe use sit in the work system, not the tool.

NSW AI Assurance Frameworkpresented at AIDH AI Care 2025article in revision, Australian Health Review

Regional health & government

A health-workforce and service-capability roadmap for a region

The region had no shared plan for its future health workforce — state government, health services, education providers and community were each working from different assumptions about what it needed. I led stakeholder consultation and analysis to co-design a workforce roadmap, identifying the short- and long-term initiatives to sustain the region's workforce. The roadmap was endorsed and now guides regional planning.

endorsed framework, now guiding regional planning

Tertiary sector · enterprise change

Adoption of five enterprise platform rollouts

Five enterprise platforms — multi-factor authentication, a scheduling-system replacement, a chatbot, cloud infrastructure and an analytics platform — were rolling out at once, and change on this scale usually stalls on adoption long before it stalls on technology. I led change and adoption for the university-wide programme, applying ADKAR across three delivery streams and building communities of practice for testing and learning, taking the new platforms to more than 85% adoption.

>85% adoption5 platform rollouts3 change streams

The technology is rarely the hard part; the work around it is.

Start a conversation

A strategy that won't move, a programme that's stuck, an AI system you're not sure how to govern — I would like to hear about it.

A 30-minute conversation, no charge. Tell me what you are trying to move.

Start a conversation